Privacy Policy

Last updated: 30/09/26

Carat Content (“we”, “us” or “our”) respects your privacy. This policy explains how we collect, use and handle personal information when you visit our website or contact us about our services.

Information we collect

When you contact us through our website, email or other channels, we may collect your name, business name, email address, phone number, project details and any other information you choose to share.

Depending on the website features in use, we may also receive technical information such as your IP address, browser type, pages visited and cookie data.

How we use your information

We use personal information to respond to enquiries, discuss and deliver our services, manage our business relationships, and operate and improve our website. If you choose to receive marketing emails from us, we may use your contact details for that purpose. You can unsubscribe at any time.

Cookies and third-party content

Our website may use cookies to help it function and understand how visitors use it. You can manage cookies through your browser settings and, where available, the website’s cookie preferences.

Some pages may include content from third-party services, such as embedded videos. Those providers may collect information when you interact with their content. Their own privacy policies explain how they handle that information.

Who we share information with

We may share information with service providers who help us operate the website and business, including our website host, email provider and any analytics services we use. We may also share relevant information with contractors working on a project, or where disclosure is required by law.

Overseas handling: We use third-party providers to operate our website and manage communications. These providers may store or process personal information outside Australia, including in the United States.

Storage and security

We take reasonable steps to protect the personal information we hold. We keep it for as long as needed for the purposes described in this policy, or as required by law, and then delete or de-identify it where appropriate.

Access, corrections and complaints

You can contact us to request access to, or correction of, personal information we hold about you. If you have a concern about how we have handled your information, please contact us using the details below. We will review your concern and respond.

If you are dissatisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner.

Changes to this policy

We may update this policy when our practices or website services change. The latest version will be available on this page.

Contact us

Business name: Carat Content
Email: contact@caratcontent.com.au
Phone: +61 409 305 797
Postal address: A1/35-39 Bourke Road, Alexandria NSW 2015